Privacy Policy

Illume Nonprofit Strategy Group ("Illume," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, communications, consulting services, and text messaging programs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our website, engaging our services, subscribing to communications, or interacting with us electronically, you agree to the practices described in this Privacy Policy.

Information We Collect
We may collect personal information directly from you, automatically through our website, and from third-party service providers.

Information You Provide
When you contact us, request information, complete a form, schedule a consultation, subscribe to communications, or become a client, we may collect:
 

• Name

• Organization name

• Email address

• Phone number

• Mailing address

• Job title

• Payment and billing information

• Project-related information

• Any information voluntarily submitted through forms, surveys, emails, or consultations

 
SMS/Text Messaging Information
If you opt into receiving text messages from Illume, we may collect:
 

• Mobile phone number

• Messaging preferences

• Communication history

• Appointment information

• Service-related communications

 
Website Information Automatically Collected
When visiting our website, we may automatically collect:
 

• IP address

• Browser type

• Device information

• Operating system

• Referring website

• Website usage data

• Cookies and tracking technologies

• Pages visited and time spent on our site

 
How We Use Information
We use information we collect to:
 

• Provide consulting services

• Respond to inquiries and requests

• Schedule appointments and consultations

• Process payments and invoices

• Deliver requested information and resources

• Improve our website and services

• Send newsletters and marketing communications

• Provide customer support

• Send appointment reminders and account notifications

• Conduct business analytics and performance reporting

• Comply with legal obligations

 
Text Messaging Privacy
By opting into our SMS communications, you consent to receive text messages regarding:
 

• Appointment reminders

• Service updates

• Business announcements

• Marketing communications

• Account notifications

• Event invitations

• Customer support communications

 
SMS Disclosure
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying:  STOP to cancel future messages. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing services.

No Sharing of Mobile Information
Mobile information will not be shared, sold, rented, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be shared with any third parties except service providers necessary to support message delivery.

Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic

• Remember visitor preferences

• Measure marketing effectiveness

• Enhance user experience

Users may disable cookies through browser settings; however, some website functionality may be affected.

Sharing of Information
We do not sell personal information. We may share information with trusted service providers who assist us in operating our business, including:
 

• Website hosting providers

• Payment processors

• Email service providers

• CRM platforms

• Appointment scheduling services

• Cloud storage providers

• SMS messaging platforms

• Professional advisors

 
These providers are required to maintain confidentiality and use information solely for authorized business purposes.

We may also disclose information:
 

• To comply with legal obligations

• To respond to lawful requests from authorities

• To enforce agreements and policies

• To protect our rights, property, or safety

• In connection with a merger, acquisition, or business transfer

 
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention
We retain personal information only for as long as necessary to:

• Provide services

• Fulfill contractual obligations

• Maintain business records

• Resolve disputes

• Comply with legal requirements

When information is no longer needed, it is securely deleted or anonymized when practicable.

Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Access personal information we hold about you

• Correct inaccurate information

• Request deletion of information

• Limit certain processing activities

• Withdraw consent where applicable

• Opt out of marketing communications

Requests may be submitted using the contact information listed below.

Email Communications
You may unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in the email; or

• Contacting us directly.

Even if you opt out of marketing emails, we may continue sending service-related or transactional communications.

Children's Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will promptly delete it.

Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of any third-party sites they visit.

California Privacy Rights
California residents may have additional privacy rights under applicable California law, including rights related to access, correction, deletion, and disclosure of personal information. California residents may contact us to exercise applicable rights.

Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated Effective Date. Continued use of our website or services following changes constitutes acceptance of the revised policy.

Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Illume Nonprofit Strategy Group
PO Box 782
Cordova, TN 38088
855-545-5863
contact@illumensg.com